Delivery Doves - Delivery Policy

At Delivery Doves, we are committed to providing you with a seamless and reliable delivery experience for your favorite foods. Our Delivery Policy outlines the terms and conditions regarding the delivery of orders placed through our online food hub. Please read this policy carefully before placing your order.

1. Ordering and Delivery Process:

  • To place an order for delivery, simply browse our menu, select your items, and proceed to checkout.
  • During checkout, you will be prompted to provide your delivery address and preferred delivery time.
  • Once your order is confirmed, our team will prepare your food and arrange for delivery to your specified location.

2. Delivery Times:

  • We strive to deliver your order within the estimated delivery time provided during checkout.
  • Delivery times may vary depending on factors such as order volume, traffic conditions, weather and navigating the specific location of the customer delivery point.

3. Delivery Areas:

  • We currently offer delivery services within specified areas. Please check our website or app to confirm if your location is within our delivery radius.

4. Delivery Charges:

  • Delivery charges may apply to your order, and these will be clearly displayed during the checkout process.
  • Some promotions may offer discounts or free delivery for qualifying orders.

5. Delivery Partners:

  • We partner with reputable delivery services to ensure the timely and safe delivery of your orders.
  • Our delivery partners are trained to handle food with care and follow strict hygiene standards.
  • Our delivery partners knows that all food should be kept in thermal bag until delivery to keep the food in good quality.

6. Delivery Updates:

  • You will receive notifications regarding the status of your delivery, including confirmation of your order, estimated delivery time, and updates on the delivery process.
  • In the event of any delays or changes to your delivery, our customer support team will communicate with you promptly.

7. Delivery Instructions:

  • You have the option to provide specific delivery instructions during checkout, such as gate codes or building access details, to facilitate a smooth delivery process.

8. Order Tracking:

  • Depending on our delivery partners, you may have the ability to track the status of your order in real-time through our website or app.
  • If order tracking is available, you will receive a tracking link via email or SMS after your order is confirmed.

9. Contact Us:

  • If you have any questions or concerns regarding your delivery, please don't hesitate to contact our customer support team. We are here to assist you throughout the delivery process.

By placing an order with Delivery Doves, you agree to abide by the terms and conditions outlined in this Delivery Policy. We appreciate your trust in us to deliver your favorite meals promptly and professionally.