Delivery Doves - Return and Refund Policy

At Delivery Doves, we strive to provide you with the highest quality of service and satisfaction with your orders. Our Return and Refund Policy outlines the guidelines and procedures for returns and refunds for orders placed through our online food hub. Please read this policy carefully before placing your order.

1. Order Accuracy and Quality:

  • We take utmost care to ensure the accuracy and quality of every order delivered through Delivery Doves.
  • If you receive an incorrect order or if any items in your order are damaged or unsatisfactory food quality, please contact us immediately to report the issue.

2. Return Eligibility:

  • In the event of an incorrect order, damaged items, or unsatisfactory food quality, you may be eligible for a return or refund.
  • To be eligible for a return, the issue must be reported to us within 24 hours of receiving your order, accompanied by photographic evidence if applicable.

3. Refund Process:

  • If you are eligible for a refund, we will process the refund to your original payment method within 3 to 5 business days of verifying the issue.
  • Refunds will be issued for the value of the item(s) in question or for the entire order if deemed necessary.

4. Exclusions:

  • We do not offer returns or refunds for issues related to taste preferences, dietary preferences, or change of mind.
  • Refunds may not be provided for orders that have been partially or fully consumed, except in cases of documented quality issues.

5. Contact Us:

  • If you encounter any issues with your order or if you believe you are eligible for a return or refund, please contact our customer support team as soon as possible.
  • You can reach us via info@deliverydoves.com or through our website or app.

6. Customer Satisfaction Guarantee:

  • At Delivery Doves, we are committed to your satisfaction. If you are not completely satisfied with your order, please let us know, and we will do our best to address your concerns and ensure your experience with us is a positive one.

By using Delivery Doves, you agree to abide by the terms and conditions outlined in this Return and Refund Policy. We appreciate your trust in us and strive to make every order with us a delightful experience.

Business Address

Road Town, Tortola

British Virgin Islands

Customer Service

Email: info@deliverydoves,com

Tem. Phone: 1284 345-5942 [ note number would change by the July 20th , 2024]