Delivery Doves Customer Terms and Conditions- Users

1. Use of Platform:

By accessing and using the Delivery Doves platform, you agree to abide by these terms and conditions. If you do not agree with any part of these terms, you should refrain from using the platform.

2. Account Creation:

In order to place orders through the Delivery Doves platform, you may be required to create an account. You agree to provide accurate and up-to-date information during the account creation process.

3. Ordering Process:

You may place orders for food delivery through the Delivery Doves platform by selecting menu items from participating restaurant partners and completing the checkout process.

You are responsible for providing accurate delivery information, including your delivery address and contact details.

4. Payment Terms:

Payment for orders placed through the Delivery Doves platform must be made at the time of checkout using the available payment methods.

Prices listed on the platform are inclusive of taxes and delivery fees, where applicable.

5. Order Fulfillment:

Delivery Doves aims to fulfill orders in a timely manner, but delivery times may vary depending on factors such as order volume, weather and traffic conditions.

You agree to accept delivery of your order at the specified delivery address and time.

6. Quality Assurance:

Delivery Doves strives to ensure that food delivered through the platform meets high standards of quality and freshness.

If you are unsatisfied with the quality of your order, please contact Delivery Doves customer support for assistance.

7. Cancellations and Refunds:

You may cancel your order before it is accepted by the restaurant partner. Once the order is accepted, cancellations may not be possible.

Refunds for cancelled orders or orders with quality issues may be issued at the discretion of Delivery Doves.

8. User Conduct:

You agree to use the Delivery Doves platform responsibly and refrain from engaging in any activity that may disrupt or interfere with the operation of the platform.

Any misuse of the platform, including fraudulent behavior or abuse of promotional offers, may result in suspension or termination of your account.

9. Intellectual Property:

All content and materials available on the Delivery Doves platform, including logos, trademarks, and menu items, are the property of Delivery Doves or its licensors and may not be used without permission.

10. Privacy Policy:

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and disclose your personal information.

11. Governing Law:

These terms and conditions are governed by the laws of [Your Country/State].

By using the Delivery Doves platform, you acknowledge that you have read, understood, and agreed to these terms and conditions. Failure to comply with these terms may result in suspension or termination of your account.

Delivery Doves Privacy Policy

At Delivery Doves, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us when you join and order food through the Delivery Doves platform.

1. Information We Collect:

• Personal Information: When you create an account on the Delivery Doves platform, we may collect personal information such as your name, email address, phone number, and delivery address.
• Order Information: When you place an order through our platform, we collect information related to your order, including the items you have selected, payment details, and delivery preferences.
• Usage Data: We may collect information about how you interact with the Delivery Doves platform, including your browsing history, search queries, and interactions with our website or mobile app.

2. How We Use Your Information:

• Order Fulfillment: We use the information you provide to process and fulfill your orders, including coordinating delivery and payment processing.
• Account Management: Your personal information is used to create and manage your account on the Delivery Doves platform, including providing access to your order history and preferences.
• Communications: We may use your contact information to communicate with you about your orders, account updates, promotions, and other relevant information related to the Delivery Doves platform.
• Improving Our Services: We may analyze usage data and feedback to improve the functionality, performance, and user experience of the Delivery Doves platform.

3. How We Share Your Information:

• Service Providers: We may share your information with third-party service providers who assist us in providing and managing the Delivery Doves platform, including delivery personnel, payment processors, and IT support providers.
• Legal Compliance: We may disclose your information to comply with applicable laws, regulations, legal processes, or government requests.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner or successor entity.

4. Data Security:

• We implement technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
• Despite our best efforts, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

5. Your Choices and Rights:

• You have the right to access, update, or delete your personal information stored on the Delivery Doves platform. You can do so by accessing your account settings or contacting us directly.
• You may opt out of receiving promotional communications from us by following the unsubscribe instructions included in such communications.

6. Children's Privacy:

• The Delivery Doves platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under the age of 18.

7. Changes to this Privacy Policy:

• We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised policy on the Delivery Doves website or mobile app.

8. Contact Us:

• If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at info@deliverydoves.com .